Sections are the
following:
- Hotlines - Worldwide
- Suicide FAQs
- Helpful resources
- Assessing people's suicidal tendencies
- How to talk to suicidal people in case of imminent danger
Hotlines - Worldwide
United States
1-800-784-2433 (1-800-SUICIDE)
Texting: Text ANSWER to 839863
Spanish: 1-800-SUICIDA
Veterans: 1-800-273-8255, Veterans Press 1
Europe Wide
116 123 - Free from any number
Australia
13 11 14
Belgium
02 649 95 55
Brasil
141
Canada
Kids Help Line (Under 18): 1-800-668-6868
Alberta: 1-866-594-0533
British Columbia: 1-888-353-2273
Manitoba: 1-888-322-3019
New Brunswick: 1-800-667-5005
Newfoundland & Labrador: 1-888-737-4668
Northwest Territories: 1-800-661-0844 7pm-11pm everyday
Nova Scotia: 1-888-429-8167
Nunavut: (867) 982-0123
Ontario: 1 800 452 0688
Prince Edward Island: 1-800-218-2885 (Bilingual)
Quebec: 1-866-277-3553 or 418-683-4588
Saskatchewan: (306) 933-6200
For more numbers in all areas please see
here
Deutschland
0800 1110 111
Denmark
70 20 12 01
France
01 40 09 15 22
Greece
1018 or 801 801 99 99
Iceland
1717
India
91-44-2464005 0
022-27546669
Iran
1480 6am to 9pm everyday
Ireland
ROI - local rate: 1850 60 90 90
ROI - minicom: 1850 60 90 91
Israel
1201
Italia
800 86 00 22
Malta
179
Japan
03-3264-4343
3 5286 9090
Korea
LifeLine 1588-9191
Suicide Prevention Hotline 1577-0199
Mexico
Saptel 01-800-472-7835
Netherlands
0900 1130113
New Zealand
0800 543 354 (outside Auckland)
09 5222 999 Inside Auckland
Norway
815 33 300
Österreich/Austria
116 123
Romania
116 123
Serbia
0800 300 303 or 021 6623 393
South Africa
LifeLine 0861 322 322
Suicide Crisis Line 0800 567 567
Sverige/Sweden
020 22 00 60
Switzerland
143
Turkey
182
UK
08457 90 90 90
text 07725909090
emailjo@samaritans.org
Uruguay
Landlines 0800 84 83 (7pm to 11 pm)
(FREE) 2400 84 83 (24/7)
Cell phone lines 095 738 483 *8483
Useful Websites
Suicide Hotline FAQs
Why are they asking all these questions instead of helping me?
We're concerned about you, and we need to
assess your risk level. We'll probably ask about your feelings, thoughts and
especially your suicidal intent. Suicidal thoughts on their own, even if
they're intense, graphic, and disruptive are not in themselves an indicator of
immediate high risk; crisis responders and clinicians also assess a person's
level of intent to carry out a specific, accessible, high-lethality plan to try
and end their life. We may also ask about your history, your circumstances, and
your support network (family, friends, therapist, etc.), as these things impact
risk level.
The best thing you can do is answer the
questions as honestly and completely as you can; try not to second-guess or
overthink your answers. If you either over- or under-represent your risk
factors, we'll probably suggest options and resources to you that aren't
helpful. Most crisis lines don't "screen out" first-time callers whose
situations aren't "serious enough". We try to connect everyone who
calls with helpful resources that are appropriate to their particular
situation. Sadly, a few people do abuse these lines, making it harder for the
people who really do need help to get through.
Will the police break down my door?
It's extremely unlikely. Involuntary rescues
(i.e. dispatch of police or paramedics or both) are not a normal
outcome of a suicide hotline call. Anonymity and assurance of
confidentiality help callers feel safe in talking to us, and we only breach
confidentiality as absolute last resort. Although the percentage of the time
that rescues become necessary depends on individual agency protocols, and the
availability of alternative resources in the community, at my hotline we
contact emergency services for about 1% of the calls we get. Even in those
cases, we are usually able to get the caller's consent so they are fully
informed about what we're doing. So that means that our rate of involuntary
rescues is much less than 1%.
Here are some things to keep in mind with
regard to involuntary rescues and confidentiality.
- To trigger
an involuntary rescue, a caller needs to be at demonstrable and immediate
risk and unable or unwilling to agree to an alternative to carrying out
their suicide plan.
- We'd
rather do almost anything than an involuntary rescue. Breaking someone's
confidentiality is always a traumatic betrayal, and our callers have
usually already had too much trauma in their lives.
- Rescues
are enormously expensive. Whether the caller or the community ends up
bearing the cost, it's not something to undertake if there's another
option. Also, if we started sending rescues where it wasn't justified,
we'd lose the trust of the community and its police and emergency medical
services. A hotline that "cried wolf" would soon be unable to
operate.
- You are
entitled to to know a hotline's confidentiality policy, including their
criteria for breaking confidentiality, before you tell them anything. The
doctrine of informed consent applies here -- you are
implicitly "consenting to treatment" by disclosing your
information to a hotline, and you are entitled to be informed fully about
what you're consenting to, and you have legal recourse if you're
misinformed. But, the onus is on you to ask.
A hotline can't fix my messed-up life, so what can talking to them actually
accomplish?
- We try
very hard to meet callers wherever they are -- even if we can't pull you
out of the dark place, we can give you the gift of not being alone in it,
at least for a while. This works best if you're honest and open with us,
but we do understand that it's our job to earn your
trust.
- We
understand that people in crisis often lose sight of the options that they
actually do have, so we often try to help callers work out short-term
coping strategies.
- We want to
help you not just feel better in the moment but get to a
better place in the long term, so we'll try to connect you with
appropriate resources and supports.
What if they ask me to do something that doesn't feel right?
It's our job to make sure that the options
we offer you are realistic and appropriate. If we get that wrong, tell us, and
if you're able to, tell us why.
I called and it was a bad experience. I still need help, what do I do?
Call back, and let the responder know what
happened. Crisis intervention, especially if suicidality is a factor, is not
easy, and not even the experts get it perfect every time. Personally, if I have
a call go "south" on me, nothing makes me happier than to know that
the person called back and had a better conversation with one of my colleagues.
If you found yourself being rude or verbally
abusive, apologize if you can, but either way try to hang in there with us. We
understand that people in crisis struggle with self-control, you don't need to
be calm or businesslike but it really helps if you can show that you're trying
your best to work with us.
If you have a complaint about a hotline
experience, please try to report it to the hotline administration.
I thought "the suicide hotline put me on hold" was a punchline,
but it actually happened! Why?
We try to make sure that we have sufficient
staffing levels throughout the busier times, but we have no control over when
the calls come in. We try very hard to make sure that all calls
are answered promptly and all callers get an initial assessment quickly, and
sometimes that means we might have to switch lines before we're done with
you. We all hate doing this and avoid it unless it's
absolutely necessary.
I am worried about a friend or family member. How can I make them call?
You probably can't, but you can call us
yourself. Every hotline I know of welcomes third-party calls.
I just don't want to talk on the phone. Can I get help online?
A large and growing number of hotline
agencies offer help via anonymous online chat. If you can't find your local or
national agency's website to find out if there's a chat service you can access,
use the link at right to message the moderators and we'll try to help.
From the
reddit moderator: I'm a North
American suicide hotline responder IRL. I've done the best I can to ensure that
this information will be generally applicable to the majority of crisis lines
worldwide.
Helpful resources for those struggling with suicidal thoughts and feelingsTop of Form
Worried about someone who may be suicidal? Here's some info about how to
assess risk.
How do you know if someone is really suicidal?
First of all, take
all verbal and nonverbal indicators of suicidal thoughts or behaviour
seriously. Even if they don't indicate high risk of death by suicide,
they do indicate that something is profoundly wrong.
Here are some
things that suicide hotline responders consider when assessing risk. You may
not be able to collect all this information directly, but consider both what
the person you're concerned about is saying and what they're doing.
Also, remember that if you are urgently worried about someone, you can call
your local or national suicide hotline yourself and get their
expert help to assess risk and figure out your best intervention options.
Do they have a plan?
In suicide risk
assessment, it can help to be clear on the distinction between suicidal ideation,
i.e. thoughts of suicide, and suicidal intent, i.e. commitment to
an accessible plan to end one's life that carries a high probability of
lethality. Ideation without intent usually carries a lesser risk, but it still
does mean that the person is deeply troubled.
How immediately lethal is their plan?
For example, a plan
that involves a firearm or other weapon is higher-risk than one involving
overdosing on medication. In general any plan that involves violent means, with
or without (jumping from a height or in front of a vehicle like a train) a
weapon is higher-risk than one that does not.
Does the person have the means necessary to carry out the plan?
Someone who is
preoccupied with shooting as a means of suicide but who would have difficulty
getting access to a firearm, for example, is at lower risk than someone who is
contemplating suicide by overdose and has a lethal quantity of drugs in their
possession.
How specific is it?
A person who is
focused on one specific plan (rather than thinking of various different ways
they might harm themselves) is usually closer to the point of actually carrying
it out.
Tips for detecting a undisclosed plan
Remember that
someone who is seriously suicidal may not talk their plan, but they may
"telegraph" what they are thinking, by referring to the means even
though they don't mention suicide, or by using metaphors or imagery in their
conversation that relate to the plan they have in mind. If you can identify an
underlying theme, pay attention to it. Also, someone who is giving away their
stuff, having conversations or sending messages that are of an unusually deep
or "final" nature, or putting their affairs in order may have a
suicide plan and be in the early stages of carrying it out. Being unafraid to
die or especially being preoccupied with the idea of death in a non-fearful way
can be a strong indicator that someone has an "exit strategy". Pay
attention to changes in habits or characteristic behaviors.
What is their history?
Someone who has
attempted suicide or engaged in self-harming behaviors (cutting, eating
disorders) in the past is at higher risk of completing an attempt. The higher
the lethality of the means they used in their past events, the greater the
risk. Previous attempts, especially completed attempts, in the person's family
or circle of friends also increase risk.
It's a potentially
fatal mistake to assume that someone who has had repeated past attempts isn't
truly suicidal. The interpretation that "if they really wanted to kill
themselves, they would have actually done it by now" may be
understandable, but it comes from a lack of understanding of the suicidal
mindset. One of the biggest barriers to suicide is that we have an innate fear
and resistance toward anything potential lethal, i.e. our survival instinct.
Even people who are desperately committed to ending their own lives struggle
against this resistance. Every time they attempt, they get a little more
desensitized to lethality and undermine their survival instinct a little more.
If they are not helped, eventually they are likely to be able to override their
survival instinct completely and end their lives.
What are their outer and inner resources?
The fewer or poorer
the resources, the higher the risk. Also, consider factors that are
"drains" on these resources.
Outer Resources
- Family (if the family is relatively
functional)
- Supportive friends
- Professional supports (counselors, therapists,
physicians)
- Spiritual supports (clergy, etc. can
sometimes be great sources of comfort but some "religions" that
are cult-like can be draining rather than helpful)
Inner Resources
- Coping Skills
- Openness to trying new things (this is
sometimes easier to see as its opposite, which is when a person sees no
way out of a bad situation, i.e. their life has become a trap they can't
see a way to get out of alive)
- Hopefulness and emotional resilience
- Past experience of recovery from
depression or resolution of a personal crisis
Factors that can be a drain on a person's resources include:
- Recent losses (due to death, breakups,
career or financial setbacks, changes in health status), especially
multiple losses
- Addiction (alcohol, drugs, gambling,
etc.)
- Isolation
- Abusive or dysfunctional relationships
- Financial stress
- Mental Health issues
- High-stress professions
- Personal dependents (applies especially
to parents and care-givers)
The "Joiner Factors"
- Feeling that they are a burden to
others. People who complete suicide usually think, or at least implicitly
assume, that their friends and family will be better off without them. Sometimes
it can make a difference to remind someone of their past contributions
and/or potential for future contributions, either tangible (e.g. things
they make or tasks they do) or intangible (e.g. love, humor, insight).
- Profound loneliness and isolation.
People who feel a genuine connection to even one other person can usually
be "reached". That is why the most helpful thing you can do for
a suicidal person is often not to "fix" anything about them or
their life, but simply to try to understand them as well as you can, and
reflect that understanding back to them so that they feel understood. It
may seem perverse to agree with a suicidal person about how bad things
are, but by trying to "focus on the positive" you might actually
be reinforcing their sense of disconnection from the rest of humanity.
- Fearlessness and/or desensitization.
For example, people who have had a lot of exposure to death and violence
due to their profession or their family history, and are thus somewhat
desensitized, are always at higher risk of suicide.
The Joiner model
factors are not always as easy to detect as the behavioural and circumstantial
factors above, but awareness of them can be very useful. If you think it's
reasonably likely that someone has all three, it's probably a good idea a good
idea to err on the side of caution and either take emergency measures yourself,
or consult an expert, as soon as you can.
Concerned but don't know what to say? Here are some simple, proven
strategies for talking to people at risk.
There is no one "correct" way to talk to someone struggling
with suicidal thoughts. Real caring is what ultimately matters, and it can take
many forms. But if you're not sure what to say, these ideas may help.
Avoid advice and solutions
Suicidal people
typically don't feel change is possible. Anything that can be prefaced with
“you should” can make them feel even more powerless. They often feel unworthy
of help. “Fixing” or “advising” will reinforce that and make things worse.
This gets tricky
because suicidal people often don’t see all the options they actually have. It
can be of real benefit to point these out, but there is a vital difference
between “you
should do <action>” and “you
could do
<action>”. “Have you thought of doing <action>?” or “What do you think
about doing <action>?” are other good phrasings. It’s fine to mention
something that worked for you, but frame it as an
example of
something that they may
or may not want to try.
If they ask for
advice, you could reframe the conversation as working through the “pros” and
“cons” of various options together.
Listen, empathise, and don’t judge
If they say harsh
things about themselves or others, this can be the truth of their experience
even if it doesn't match objective reality. Consider the emotions embodied by
the self-loathing or the tales of woe. You can connect with the person on a
feeling level and simply set aside any questions of "fact".
Examples:
- If they say: “I’m a useless waste of
skin. The world would be a better place without me,” simply disagreeing
can make them feel even more “intrinsically wrong”. Instead, you might say
“It worries me to think of you feeling so bad about yourself. I wish I
could help you feel better.” This respects their emotional experience and
shares your sympathy and concern, without getting into whether their
self-assessment is accurate or not.
- If they say: “Everyone is mean to me”, you
could respond with “It must be so hard when every interaction hurts.” This
tells them that you hear their pain, but you have not judged (i.e. you
have neither supported nor challenged) their assertion
about how they’re actually being treated.
Don't disagree with
suicidal people about how bad things are. It’s not about their circumstances;
it’s about their suffering, and you can’t measure that from the outside. A
message that in any way tries to tell or show
the suicidal person that “it’s not so bad” is just another way of saying “I
don't understand what you’re going through”.
Describing suicidal
behaviour as “selfish” is even worse. The suicidal mindset usually includes a
firm conviction that “I can improve the world by taking myself out of it.”
Telling them how much their deaths will hurt others reinforces their sense of
personal failure.
Never use any kind
of “tough love”. If you think they’d be fine if they just stopped feeling sorry
for themselves, putting up with abuse, or staying stuck in the past, then you
are not the right person to help, even if you’re correct. Chances are
they’ve tried to do exactly that, over and over again, and failed. Everything
you say to suicidal people needs to be grounded in the belief that they are
doing the best they can to help themselves. If you don’t believe that,
find them someone else to talk to.
Meet them where they are
The greatest gift
you can give a suicidal person is the experience of being truly heard and
understood. At most suicide hotlines, rapport-building takes up takes up the
bulk of the communications training.
It seems natural to
try and pull a suicidal person out of whatever dark place they’re in. That
almost always fails. What works, consistently, is simply to join them in the
dark place and offer a non-judgemental, supportive presence. This is so simple
that it can seem like doing nothing, yet it can also be so difficult that we
can’t imagine how we can ever get it right.
Sometimes suicidal
people can be reluctant to talk. Say that you just want to understand, and that
you won’t try to suggest anything unless and until they are
satisfied with your understanding of their experience.
Your questioning
style can make a big difference: asking open-ended (“How do you feel?”) versus
closed-ended (“Are you sad or mad?”) questions will ensure that they feel able
to express whatever need to. If you ask if they’re “sad or mad” and they’re
actually something else (anxious, numb, etc.), you may not get the information
you need, and they may feel invalidated.
Help them by naming
the emotions that you hear in their story, but which they may not be
expressing, nor fully aware of.
Active listening,
which demonstrates and refines your understanding, is a powerful rapport
building technique. People in a suicidal state of mind usually feel profoundly
alone. Saying “I understand” without proving it will often reinforce this sense
of alienation. Some ways you can “actively listen” effectively are:
- Ask lots of open-ended clarification
questions. This shows that you care about getting it right.
- Summarise, paraphrase and interpret
what you’re hearing. This shows what that you’re taking in what they’re
saying, and thinking deeply about it. It also offers them the chance to
correct anything that you got wrong.
- React genuinely and supportively. If
you feel a strong empathetic response to what someone is telling you,
share it. This shows that what they are going through matters to you, and
that they’re getting through to you.
- Remember that you’re just building your
understanding: suspend your judgement and listen. You may hear some ugly
truths, or even ugly untruths. The point is to understand, to go to the
dark place with them, and those dark places are often dirty, smelly and
full of evil things. Be ready for that.
Sharing your personal
experiences can be a great help in building rapport, but it should be
done only with the idea of establishing your “street cred” as
someone who’s been in a dark place too. The danger is that they can feel like
you’re assuming too much, not listening enough, or devaluing their pain.
You may need to ask
tough or personal questions. Your goal is to “map” the dark place as well as
you can. You can frame sensitive questions with: “Do you mind if I ask you
about <subject>?”
If, and only if,
they indicate to you that they feel “heard”, you might try some gentle
re-framing of their view of the situation. While continuing to stress that you
agree with them about how bad it is for them, you can try offering a hopeful
perspective, if it's totally genuine. If they reject it, go back to active
listening.
Don’t forget to look after yourself!
Deep rapport with someone who’s suicidal can leave you
feeling sad, frustrated, hopeless, or disoriented, even if you’ve really
helped. This is why suicide hotline responders are typically required to
debrief regularly. Be sure to talk to someone you trust if you find the
conversation is weighing on your mind.
Keep your expectations realistic. Even with the best
training and resources, sometimes conversations with suicidal people will take
a wrong turn. Reaching these people is a tricky business, and not even the
experts can get it right every time. Remember too that the immediate response
isn’t the outcome. It’s not uncommon for callers to a suicide hotline to tell
the responder that they weren’t very helpful, then call back days or months
later to say “Thanks, you saved my life”.
What’s the rationale for all this?
It comes out of what has been proven to work at suicide
hotlines, and what has been discovered in the latest research into suicide,
especially the groundbreaking work by
Thomas Joiner's group at
Florida State University. Joiner’s model uses three necessary and
sufficient factors for suicide risk, and these can help us identify strategies
that will and won’t help:
- Desensitization to pain and death. We can’t
fix this in the short term; it’s acquired by life experience and extinguishes
slowly, if ever.
- Perception that one is a burden. We can
prevent this from getting worse by avoiding solutions, advice, and judgements.
We can sometimes improve it by reflecting back to the person things
that we genuinely value or appreciate about them, but it has to be utterly
sincere. If you can't find something specific, positive, and accurate to say,
just move on to the next strategy. By building a strong rapport you may
discover some genuine positives that you can reflect back to the person.
- A deep sense of alienation. We can always do
something about this one by making a deep interpersonal connection, and since
all three factors are necessary for high risk of suicide, it's only urgently
necessary to fix one. This is why it’s “all about the rapport”!
Where to learn more
